REFUND POLICY

If you are not happy with you item(s) please email hello@beaandaudlifestyle.com within 7 days of receiving your order, quoting your order number and reason for the return and if you would like a refund, exchange or credit. We will refund or exchange any item in a saleable condition within 14 days of receipt. Refunds will be credited to you via the original method of payment.

Christmas Returns

Please be aware that any items bought from the 17th November 2023 until the 23rd December 2023 you have until the 1st January 2024 to email us for a returns authorisation and then a further 7 days to return the item as above.

Please also note that items must be returned ‘as new’ i.e. unworn and with all of the labels and tags/tickets intact. Returns will not be accepted for any non-faulty items that have been worn, washed, and/or tags removed. Earrings, bath and body products and underwear cannot be returned unless faulty. 

Postage and packaging charges will not be refunded. The responsibility and cost of returning the item(s) is the purchasers. Please be aware we recommend you send items back tracked as until the item is back with us and your return has been logged it is your responsibility.

This returns policy does not affect your statutory rights or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.

Christmas Returns- Items bought online between 20th November and 24th December have until the 4th January 2023 to contact us regarding a returns authorisation.